Zero Tolerance

In line with the Government and NHS Policies, this practice operates a zero-tolerance approach and will not tolerate violence, verbal abuse or rudeness towards doctors or their staff.

The surgery does not discriminate against race, gender, social class, age, religion, sexual orientation, appearance, disability or medical conditions.

The practice has the right to remove violent patients from the list with immediate effect in order to safeguard practice staff, patients and other persons.

Violence in this context includes actual or threatened physical violence or verbal abuse which leads to fear for a person’s safety.

In this situation, we will notify the patient in writing of their removal from the list and record in the patient’s medical records the fact of the removal and the circumstances leading to it.