The practice manager is involved in managing all of the business aspects of the practice such as making sure that the right systems are in place to provide a high quality of patient care, human resources, finance, patient safety, premises and equipment and information technology.
The practice manager supports the GPs and other medical professionals with delivering patient services and also helps to develop extended services to enhance patient care.
Looks after the daily running of the surgery, runs the reception and admin team and is happy to help patients with their queries
Looks after all the I.T. equipment and supports the business/practice manager and clinical staff with any issues relating to I.T.
Administration assistants deal with admin duties such as repeat prescription orders and queries and scanning information into patient notes.
Receptionists provide an important link for patients with the practice and are your initial contact point for general enquiries. They are available to make your appointment to see the Doctor or nurse.
They can also give you the results of laboratory tests to the right person depending on your health issue enquiry, make arrangements for a hospital appointment through the Choose and Book system and arrange for transport if required.
The secretaries provide secretarial support to the GPs and nurses, they deal with referral letters and send out appointments for clinics. Any enquiries regarding hospital appointments or the collection of private referral letters should be made to one of our practice secretaries.