How to Request an Appointment
You can make an appointment in the following ways:
- Visiting our Consulting Room
- Online via Patient Access (if you would like to register for this free service please complete our Register for Online Services form)
- Telephoning the surgery on 01902 886500
Please visit our Health Review and Assessment Clinic if you have been advised by the surgery to complete a health review or assessment.
Telephone lines are open from 08:00 and there should be appointments available for that day. It is recommended that you telephone or call at the reception after 08:00 on the day you wish to be seen.
There will be a number of pre-bookable appointment slots available on most days, but only up to one week ahead. Our nurses are available by appointment only.
If you book a telephone consultation appointment either via telephone or online with a GP or advanced nurse practitioner you may not be rung back at the precise time of the appointment, but later or earlier that same morning/afternoon/evening. The call may come from a blocked number.
For routine consultations, we will endeavour to offer patients an appointment within 2 working days of the request. For medically urgent requests, we will offer an appointment on the same day.
In a number of cases, it might be worth considering an appointment with a practice nurse rather than a doctor. Practice nurses are qualified to deal with many ailments and you may be seen more quickly.
For routine appointments, we will offer an appointment within 5 working days. If there is a delay in the appointment wait (when you arrive) of more than 20 minutes we will let you know.
We are happy to update you on any delay situation if you feel that you have been waiting too long.
Many problems can be dealt with over the telephone. Doctors or nurses will be happy to call you back as soon as possible after the end of morning surgery and our reception staff will give you an approximate time when you will be contacted.
Out of Hours Service
Between 18:30 and 08:00 Monday to Friday and all day at weekends and on Bank Holidays your call will be redirected to the NHS 111 service.
In a genuine emergency, you should call 999. Chest pains and/or shortness of breath constitute as an emergency.
On average the surgery has over 100 or more missed appointments each month, ie these patients did not contact the surgery in advance to cancel/change their appointment. The effects of these are:
- An increase in the waiting time for appointments
- Frustration for both staff and patients
- A waste of resources
- A potential risk to the health of the patient
The surgery has therefore implemented a new policy whereby patients who repeatedly miss appointments in this way will be contacted and, if the problem continues, removed from the practice list.
Who is the Right Person for my Appointment?
If a patient’s condition cannot be cared for by the various members of the nursing team this will be handled by one of our GP’s.
These doctors are fully qualified and completing their training, they care for the same conditions as our GP’s.
Advanced Nurse Practitioner
In addition to the nursing team/nurse practitioner, our advanced nurse practitioner can triage, diagnose and treat patients presenting with minor illness and also prescribe medications.
Can be seen for many conditions including:
- Acute back pain/joint sprains
- Acute chest infections
- Sticky eyes
- Earache/swollen glands
- Urinary tract infections
- Menstrual disorders
- Breast lumps
They can help with health issues such as
- Family planning
- Ear syringing
- Travel vaccinations
- Removal of stitches
- Blood pressure checks
- Health checks
- Cervical smears
They also perform routine contraception and HRT reviews.
Can be seen for thing such as:
- Long term condition reviews
- BP checks
Can help with rehabilitating physical problems caused by illness, injury, disability or ageing, through treatment. Appointments can be booked directly by reception without seeing a GP.
How to Cancel an Appointment
If you cannot attend an appointment for any reason please inform us as soon as possible in order for us to give the slot to someone else. To do this you can: