NHS DIABETES ADVICE HELPLINE
NHS England and NHS Improvement have launched a new helpline in response to disruption to normal diabetes services due to the COVID-19 pandemic and response. The service is for adults living with diabetes who use insulin to manage their condition and require immediate clinical advice. Whether you or a member of your household have caught the virus, or routine care has been disrupted, the helpline is available for immediate clinical advice to help you understand how to effectively manage their diabetes. You can access NHS Diabetes Advice via Diabetes UK’s support line on 0345 123 2399 Monday-Friday from 9am-6pm
SCAM WARNING – CERVICAL SCREENING
Public Health England (PHE) has advised of a potential scam involving a text message being sent to some women claiming to be from the NHS Cervical Screening Programme “Call and Recall” service
The text message advises that the recipient is overdue for their cervical screening test (smear test) and to call a mobile number to book an appointment and provide personal details
These text messages are NOT from the NHS cervical screening programme, please DO NOT disclose any personal information should you receive this message
This has been reported to the Action Fraud Line
For more information on cervical screening, please visit the NHS website
JOIN A COVID-19 CLINICAL TRIAL
The PRINCIPLE trial aims to find treatments that reduce hospital admission and improve symptoms for people with COVID-19. You could be eligible to join if
- You have had these symptoms for fewer than 15 days:
- a continuous new or worsening cough
- and/or a high temperature
- OR have a positive test for SARS-Co-V2 infection with COVID-19 symptoms in the past 14 days
- You are aged 50 to 64 with a pre-existing illness
- You are aged 65 and above
If you are registered at the surgery and would like more information, please contact us on 01902 886500. You can also join the trial online, even if you are not currently registered with our practice. For full details, visit http://www.principletrial.org
Anyone requiring information about testing should go to the government website: https://www.gov.uk/apply-coronavirus-test
Those who do not have access to or cannot use the internet can call a dedicated phone line, which can be used to order a test if no other options are available. The Coronavirus Testing Call Centre can be contacted on 0300 303 2713 between the hours of 07:00 and 23:00. Around 98% of all Coronavirus test results are sent automatically to the individual within four days but for any that aren’t, the Call Centre can help individuals to follow up on their results. Please do not ring 111 to request testing, they cannot help you with this request
If you have received a text message from us regard the COVID-19 PRINCIPLE trial we can confirm this is a genuine text from the surgery
DENTISTRY services during the pandemic can be found here
A service helping you to make healthy life choices: Let's Get Healthy
Quit smoking with BELLA: please click here
CORONAVIRUS: Stay at home for 7 days if you have either a high temperature or a new continuous cough
COVID 19 Dudley Community Action and Support - please click here This will help to protect others in your community while you are infectious. Do not go to a GP surgery, pharmacy or hospital. You do not need to contact NHS 111 to tell them you’re staying at home. We will not be testing people who are self-isolating with mild symptoms.
For information on extended hours appointments please use this link: Extended hours
Please see the following link for more information regarding Coronavirus:
For more information please see item 7 listed below in further information
Maternity voices: What was your maternity journey like? Please click the link for information regarding the Maternity Voices Partnership
Age UK - You can help Age UK Dudley: with many volunteering roles you can give your time to make a difference to the lives of people in later life
For more information telephone 01384 356150 or visit www.ageukdudley.org.uk
Please see the following link for more information regarding Coronavirus: Coronavirus information
We had 1315 missed appointments (where the patient did not cancel first) during 2019.
At an average of 10 minutes per appointment that equates to 219 hours of clinical time and that equates to nearly 6 weeks of clinical time for a full time clinical worker
Please can we ask patients to contact us and cancel their appointment if they are unable to make it, so that we can open these appointments up to other patients and do not waste value clinician time.
Course for Carers of those with dementia - course information
Friends and Family Survey Results March 2020 - Survey results
AskNHS APP !! - Access to the NHS in your hand - Check your symptoms - Book/Cancel Appointments - Download the FREE APP AskNHS App info
SHINGLES VACCINATION, ARE YOU ELIGIBLE? Please see the homepage or facebook/twitter
DUDLEY BABIES NEED YOU!! Would you like to talk about the care you're getting during your pregnancy? -
for contact information please see the twitter feed on the homepage
Would you like to make a difference to your health care and get involved?? - then join our Patient Participation Group - visit our facebook/twitter for how to join
NATIONAL GP PATIENT SURVEY 2019 - please use the link for our results: Patient Survey Results
Do you have a long term condition or are a carer? The Dudley Self Management Programme begins 16th July (please see twitter feed on home page for details)
"You Asked! We Said" 2018/19 Patient Survey Results now available
Carers support courses run by Alzheimer's Society can be found here : Carer's Support Courses 2019
Yellow card scheme
We can all help make medicine safer by reporting any side effects we experience, using the Yellow Card Scheme, a platform set up to help collect and evaluate reports of Adverse Drug Reactions, where you can report Adverse Drug Reactions you have experienced, or report on behalf of someone else. These are then submitted to the Medicines and Healthcare Regulatory Agency (MHRA) for review.
Details of Carer support & Living well with Dementia courses can be found here : Carer's Support Courses 2019
NATIONAL CANCER AUDIT 2019
We are taking part in the National Cancer Diagnosis Audit for more information click here
PATIENT SATISFACTION SURVEY RESULTS
RIDGEWAY SURGERY PATIENT SATISFACTION SURVEY 2018-19 - RESULTS
RIDGEWAY SURGERY PATIENT SATISFACTION SURVEY 2018-19 - COMMENTS
MINOR EYE CONDITIONS SERVICE : You can now be seen at a participating opticians for various minor eye conditions without needing to see your GP first for a referral. For further details including a list of conditions treated please read this leaflet : Minor Eye Conditions Service - patient leaflet
For more information on what is offering locally please click here
MUSCULOSKETAL PRACTITIONER : From 15th October we will be offering appointments with a Musculosketal Practitioner for joint pain conditions. For a list of conditions that are directly bookable please read this poster: Musculoskeletal Practitioner conditions treated
PHARMACY FIRST MINOR AILMENTS SCHEME: Do you get your prescriptions for free? If so then local pharmacies are now able to see and prescribe for patients with minor ailments to save you having to attend the surgery. See the attached patient leaflet for a list of the conditions that can be treated at your local pharmacy, both the Lloyds pharmacies are participating in this service. You don't need an appointment, just drop in and see them.
PRIVACY NOTICE : In line with GDPR Regulations we have now updated our Privacy Notice.
For further information please read our leaflet : How We Use Your Information
PATIENT WIFI : We now have patient wi-fi at the surgery - just connect to the "NHS Wi-Fi" hotspot
EXTENDED OPENING HOURS : In the Sedgley, Gornal, Coseley area practices are working in partnership to provide additional GP appointments. If you need access to an evening or weekend non-urgent appointment, please call and speak to the receptionist at your registered practice during normal opening hours. Your appointment may be with another practice in the area and may not be at your registered practice.
ONLINE ACCESS REGISTRATION - You can register for online access directly by going to https://patient.emisaccess.co.uk/Account/Login . Instructions can be found here. When you come to the surgery for your appointment or to collect your repeat prescription you will need to bring 2 forms of ID (one must be a passport or photo card driving licence) and one has to have your address on such as bank statement but not a gas or electric bill (for details of ID we accept click here) and fill in a form to continue to use the service.
CAR PARKING - PLEASE COULD WE ASK PATIENT'S TO USE THE SURGERY CAR PARK WHEREVER POSSIBLE AND IF YOU CHOOSE TO PARK IN THE ROAD TO BE MINDFUL OF LOCAL RESIDENTS AND ENSURE THEIR PROPERTIES ARE ACCESSIBLE. THANK YOU
FRIENDS OF RIDGEWAY SURGERY - Our Patient Participation Group (PPG) have been renamed as 'Friends of Ridgeway Surgery'. We are always keen to encourage new members. For more information click on 'Patient Group' under 'Have your say' on the right hand side of this page
CARE QUALITY COMMISSION (CQC) REPORT May 2016 - We are very pleased to have been awarded GOOD in ALL AREAS by The Care Quality Commission following their inspection of the surgery on 17th May 2016. To see our full report click on the tab on the right hand side of our website.