Ridgeway Surgery - Patient Participation Group

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175 The Ridgeway, Sedgley, Dudley, West Midlands, DY3 3UH
Tel: 01902 886500

Quick Links

Noticeboard

Please note there is a public meeting on 23^rd MARCH 2017 from 4.30pm-6.30pm at Brierley Hill Civic Hall to give your views and find out more regards the proposed changes to items we will be allowed to prescribe in the future for short-term, minor conditions/ailments or where there is no or low clinical value or cost effectiveness.

To book your place email Keren.Hodgson@dudleyccg.nhs.uk or call 01384 321730

See CCG website : http://www.dudleyccg.nhs.uk/pharmacyconsult/

NEW SERVICE! SATURDAY MORNING PRE-BOOKABLE GP APPOINTMENTS AVAILABLE UNTIL END OF MARCH 2017! These are PREBOOKABLE appointments to be made in advance only, appointments will not be offered on the day.

NEW GP REGISTRARS AND FOUNDATION YEAR DOCTOR – We welcome our new GP Registrar, Dr Ruheela Ashraf and Dr Ciedhra Anwar who are with us part time until November 2017 and August 2018 respectively, and also Dr Preya Rai our FY doctor who is with us until April 2017. All are registered doctors.

MISSED APPOINTMENTS NEW POLICY – In AUGUST 2016 the surgery had 86 missed appointments, ie these patients did not contact the surgery in advance, to cancel/change appointment. The surgery has therefore implemented a new policy whereby if patients repeatedly miss appointments in this way they will be contacted and, if the problem continues, removed from the practice list. Please also always try to give as much notice as possible before cancelling your appointment so we can offer the slot to another patient.

FRIENDS OF RIDGEWAY SURGERY - Our Patient Participation Group (PPG) have been renamed as 'Friends of Ridgeway Surgery'. We are always keen to encourage new members. For more information click on 'Patient Group' under 'Have your say' on the right hand side of this page. We also have a Virtual Patient Group who we email from time to time to discuss survey results etc and we are very keen to get more patients involved in this group. If interested please complete this form Virtual PPG Form and hand in at Reception, or contact the email address in the Patient Group section on our website

KEEPING IN TOUCH - want to be kept up to date with surgery changes? Why not sign up for:
- our NEWSLETTER by clicking the button at the bottom of this page
- our FACEBOOK PAGE follow link Ridgeway surgery Facebook
- our TWITTER feed Ridgeway surgery Twitter

ONLINE SERVICES - you can now view TEST RESULTS online as well as booking appointments, order prescriptions and viewing your medical record- ask at Reception for a form to sign up or complete the Online Access Application form. Please note as this service enables you to see confidential information you will need to collect your login details in person and provide suitable photo ID. Suitable forms of ID are noted here: ID documents Forms are also available in other languages - please ask at Reception

CARE QUALITY COMMISSION (CQC) REPORT May 2016 - We are very pleased to have been awarded GOOD in ALL AREAS by The Care Quality Commission following their inspection of the surgery on 17th May 2016. To see our full report click on the tab on the right hand side of our website.

CLINICAL RESEARCH the surgery is pleased to announce that we are now an accredited site for clinical research in conjunction with the National Institute for Health Research. More information can be found here.

ELECTRONIC PRESCRIPTION SERVICE AVAILABLE This new service allows the surgery to send your repeat prescriptions to a pharmacy of your choice, electronically. If you prefer however you can still collect the prescriptions from the surgery. To sign up, ask at your pharmacy for a nomination form – this will then be the pharmacy your prescriptions are sent to electronically. The service is secure and confidential.
For more information go to www.dudleyccg.nhs.uk/eps
Patient leaflet: EPS patient leaflet

FRIENDS AND FAMILY TEST - The Friends and Family test, set by NHS England, is a quick questionnaire which gives you the opportunity to provide feedback on each appointment you have with our surgery/practice. For more information see Latest News

Patient Participation Group

Minutes

Please visit the Patient Participation Group Event: Sedgley Health and Wellbeing 2nd October 10:30-2:30

FRIENDS OF RIDGEWAY SURGERY

(Patient Participation Group)

NEXT MEETING:

TUESDAY 5th November 2019 - 6.30PM THE RIDGEWAY SURGERY

NEW MEMBERS VERY WELCOME!

Dudley Borough Patient Participation Groups : comments made by Friends of Ridgeway surgery Chair, Cicely Thomas regards recent Health and Wellbeing Event held in Sedgley : https://dudleyppgsblog.com/

Friends of Ridgeway Surgery are are group of patients (also known as a Patient Participation Group or PPG) who meet bimonthly with the Practice Manager. As a representative patient group we ask for their views regarding on-going planning and decision making about the practice. The group allows patients to have a say about important issues such as opening times,or the quality of the care or service patients receive and we actively encourage more patients to join. If you would further information please ask at Reception. If you would like to join the group please complete the Patient Group Sign-up Form below or contact us by e-mail at ella.thompson2@nhs.net. Please note, this e-mail is for the Friends of Ridgeway Surgery group information only. It is not for Clinical correspondence or medication requests.

Click here to Sign Up For Patient Reference Group

If you prefer, you can download the sign up form as a pdf document, print it out, complete it and return it to the practice.

Download the pdf version of our sign up form

Virtual Patient Participation Group.

Not able to make meetings but you would like to be involved through email?

We are aware that some patients may wish to contribute to such group but are not able, or do not wish to attend in person. Therefore we also have a ‘Virtual PPG’ and we encourage as many of our registered patients as possible to join this group.

The Virtual PPG is only contacted by email, we may, for example, contact you to gain your feedback regards our annual survey results or any other changes we are thinking of making at the surgery. If you are interested in joining our Virtual PPG please complete the Virtual PPG Form and hand in at Reception

Please note that if you have an issue of a confidential nature or complaint then this should still be addressed to the
Practice Manager, Ella Thompson.

We will be in touch shortly after we receive your form. Please note that no medical information or questions will be responded to.

Activities in Sedgley - complied by Friends of Ridgeway Surgery PPG Group (Oct 2018)

Minutes of PPG Meeting held 03-09-2019

The information you supply us will be used lawfully, in accordance with the Data Protection Act 1998. The Data Protection Act 1998 gives you the right to know what information is held about you and sets out rules to make sure that this information is handled properly.